Clinical Applications Engineer, US

Company Overview

Auxogyn is a privately held company and leader in reproductive health. We provide novel scientific and clinically validated solutions to IVF clinicians and their patients by translating scientific discoveries in early embryo development into clinical tools that improve patient outcome. The company’s flagship product, the Eeva Test, delivers objective information regarding embryo development that IVF clinicians and patients can use to make important treatment decisions.

Auxogyn’s Eeva System is the first and only non-invasive device FDA has cleared to date to aid in embryo selection. Auxogyn received FDA clearance for the Eeva System in June, 2014. The Eeva System also received the CE mark in July 2012, and it is currently available for use in selected countries in the EU and Canada.

Auxogyn is privately held and funded by Kleiner Perkins Caufield & Byers, Merck Serono Ventures, SR One and TPG Biotech. Follow the company on Twitter @Auxogyn.

Position Summary

The Clinical Applications Engineer, US is responsible for configuration and installation of Auxogyn’s product Eeva at customer sites. In addition, he/she is responsible for providing onsite service and onsite customer support. The position can be based in a major metropolitan area on the West Coast or Midwest, preferably Los Angeles, CA, Austin, TX, or Chicago, IL. The position requires a minimum of 50% travel within the US and Canada.

Major Duties and Responsibilities

  • Travel to IVF clinics in US and Canada to do system installations and field service
  • Scope client sites prior to system installation to assure site has all necessary infrastructure for proper system installation and performance (i.e., complete pre-installation checklist, review incubator specifications, etc.)
  • System installation, service and support at both commercial and clinical trial sites
  • Collaborate with customer IT departments to integrate the products with local IT systems
  • Assist Clinical Embryologist Liaison in delivering training sessions (classroom/individual training) to potential and existing clients
  • Communicate user feedback to Product Management and R&D. Collaborate with these teams on product improvements and field service procedures
  • Efficiently and effectively utilize company CRM to maintain clear records related to installation, service, upgrades and replacements.
  • Support Commercial Sales efforts, as appropriate
  • Work with cross functional teams including, Sales, Product Management, Marketing, Customer Service, Clinical Embryology, Quality, Regulatory and Engineering
  • Other duties as requested

Preferred Qualifications

Qualifications, Skills & Experience

  • BSc Engineering or qualified by experience
  • 3-5 years of experience with computer based medical devices or medical imaging systems in a clinical setting
  • 2 – 4 years Medical Device or In Vitro Diagnostics field service experience
  • Proven ability to troubleshoot and resolve technical problems in a clinical setting in a timely and efficient manner
  • High proficiency in Microsoft software installation and troubleshooting
  • Excellent communication skills (written and oral)
  • Proven ability to manage conflict to resolve to “win-win” solutions
  • High proficiency in Microsoft Word, Excel, Outlook, PowerPoint to document and communicate concepts
  • Strong presentation experience and ability to train and convey technical concepts to Clinical/Medical Professional staff
  • Valid US driver’s license

Demonstrated Personal Characteristics

Candidate must be driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others. Essential attributes of the successful candidate is one who:

  • Is Action Oriented:
    • Motivated by results
    • Full of energy when faced with challenges
    • Able to make and implement tough decisions
    • “Proactive” as opposed to “reactive”
  • Deals with Ambiguity:
    • Can be flexible and adaptable in a complex, changing environment
    • Can comfortably handle risk and uncertainty
  • Works Collaboratively:
    • Practices attentive and active listening
    • Has the patience to hear people out and to search for constructive input
  • Exemplifies Interpersonal Savvy and Integrity:
    • Relates well to all kinds of people—both inside and outside the company
    • Builds constructive and effective relationships
    • Uses diplomacy and tact
    • Adheres to an appropriate set of core values and beliefs
    • Always acts with uncompromising integrity
  • Makes Quality Decisions:
    • Makes good decisions based on a mixture of analysis, wisdom, experience, and judgment
    • Seeks and encourages diverse input
    • Can challenge the status quo and think outside the box
    • Is sought out by others for advice and solutions
  • Is Respected as a Leader:
    • Leads and influences constituents with possible divergent interests to complete a common goal
    • Is recognized within the engineering community or related industry peers

We offer a competitive compensation package including health insurance, stock options and a challenging work environment. We are an equal opportunity employer.

Qualified candidates please send your resume to [email protected].

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